Lisa Brashear
It took them 4 weeks to reformat my Lenovo laptop, claiming they were waiting for parts. Yet all they did, as mentioned on the service report, is restore windows to factory reset... (I could have done that myself), and no parts are needed to do a factory reset!
So besides the fact that it took 4 weeks, they lied about why it took so long. Instead of lying, they should have apologized.
I had to call them twice to ask where my laptop was! Horrible service.
I hope I never have to use their "service" again. But if I do, Ill write an update here.
