Information
| | Monday 8AM–3PMTuesday 8AM–3PMWednesday 8AM–3PMThursday 8AM–3PMFriday ClosedSaturday ClosedSunday 8AM–3PM |
| | emiratespost.ae |
| | +971 600 599999 |
| | Dubai - United Arab Emirates |
| | 3.5 |
Location
30 most recent searches
Comments 23
-
P
Philip BatingaI called their hotline on a Thursday informing me that my document has not reached them yet.. I called our consulate informing me otherwise. Emirates post informed me to call by Saturday. Then I called Saturday and they told me they arranged it to be delivered on a Sunday from 9-3pm.. I asked them to change the number registered since it was not working. At 2pm on Sunday I called them to follow-up since I had my day off just to receive that very important document. He call center guy told me its on the way. At 3:15pm I called them again and told me the delivery guy came at 12pm and contacted me with the number I changed the day before. I took the day off and they wasted my time. Not to be trusted with important documents. Now they are telling that me that it will be delivered tomorrow.. that is very good business.. Id rather trust fetcher that this..
-
M
Marielle MangalimanRubbish Service to the fullest! So many wasted time for the delayed shipment of my documents. Guess what, their customer service people are shouting too! Unbelievable! So rude and no manners! They don;t even know how to treat their customers! They cannot give you any exact time as they know they cannot commit it!! Worst service ever
-
J
Junnel GarciaWest of time!! Im waiting for more than 2weeks for my package and a lots of times I called the customer service representative but it was helpless they cannot answer my simple questions. Like What are the options if they having a customer having a problem like mine. And they cannot help me even to tell me what should I do. (imagine CUSTOMER CARE CENTER!!! They dont care!)
-
K
Kristin HongDear Emirates Post Team: Hi, I would like to raise my concern regarding one of your staff. I had a transaction in Philippines Consulate (DUBAI) today, 13th of February around 3:30 PM. I didnt get the chance to get this Filipino mans name, the one who wears spectacles. He was the one "assisted" us in our transaction and his "customer service" caught my attention. I can only say the first thing that pops into my mind which is - WHEN WAS THE LAST TIME EPG CONDUCTED TRAINING FOR THEIR STAFF? Let me get to the point, I understand he has given us a "warning" that all transactions are irrevocable and we need to make sure that everything are positively correct. But to talk down to customers and lecturing them is entirely different. First off, why giving us the childish and overbearing attitude? Second, he asked some questions and so I responded accordingly. But he made a face that makes me feel degraded and to top it off he raised his voice at us as if he intended to get the people’s attention. Lastly, if that didn’t humiliate us quite enough, he pressed the paper on the window (good thing there was a glass!) Or else he might literally, rub it off my face to “make his point clearer”- It was totally uncalled for! I finished with a Double Degree Course and I do not appreciate being treated like a toddler which I consider a direct insult! My first EPG experience was a disaster! Every customer’s transaction is case to case basis. I was about to asked a question and he answered without letting me finished because he conveniently had the “answer”. Your representative cannot give the same answers to everybody just to make the line go faster! If he doesn’t want to be asked by “ridiculous” questions, then there is no place for an impatient person in the customer service section – I cannot emphasize that enough! In addition, I would also like to share the incident that happened around 2 weeks ago which my co-worker has experienced. Funnily enough the same person is involved. He imposed an additional AED15 without issuing receipt. When requested for one, he was very unprofessional – there is no best word to describe him. EPG management should definitely provide a feedback box. I assure everyday will be Valentine’s day for him with all the customers he pissed off, he’ll be getting a number of “love” letters. Please just a little reminder, the people going to Philippines’ Consulate already have problems and concerns on their own (with the documents) and we do not need a fellow Filipino to burden us just because he cannot hide his arrogance - which to be fair, is quite astounding!!! I have a HR background and I recruit for a service industry. One of the desired qualities of an applicant is to have patience, knows how to listen (to properly assist) and can work under pressure without bursting out (if his ego is challenged) Well, I think he seriously needs a refresher course. Honestly, I find him very disappointing and what a shame EPG has somebody like him working in the customer service.
-
M
Musthaque AhmadI want to give zero star. My parcel pending from one year because of no postal code. Untill now no one contacted me inspite they have my all shipping address and contact number.
-
S
Sk HamzaThey did a great job, There was no P.O.Box info but they have corrected the situation immediately in a very short time.
-
M
Margie NuttingVery unreliable, very inefficient, very useless and argumentative customer service staff, my sister sent document on EXPRESS MAIL on December 8,2016 the package is no where to be found! whats the point of giving tracking number when you empost yourself cannot track it! USELESS EMPOST!
-
A
abid K Vvry funny the delivery boy dont know the location, He was telling he is in hurry bcz he have other customer calling. my qstion was then who am i? i feel vry bad. still am waiting for my corier
-
D
dimitris valsamakisAmazing delay of my time. To receive a parcel EM POST advice me to wait at my premises from 9:00 am to 3:00 pm. What a policy?? EM POST cannot be more specific in time? I have to lose a whole day waiting for a parcel? or this is a strategy so everybody to collect from their offices? Is this a couriers service as they want to say?? I am deeply sorry for this service and I advice anyone to chose other. Thank you
-
J
Jibu VargheseBest postal service
-
S
StanyekOne of the most disgraceful company ever. Parcel came without PO Box and was sent back immediately on the same day despite the indicated phone number on it. Its already happened to the same parcel and this disgraceful company was not able to mention first time that theyd have needed PO Box. Disgusting how they do not have any common sense and how they do not care about customers.
-
A
AudioBuy Reviewsuseless, none of their phone numbers connect and they are holding a package at a post office somewhere that they wont give out and are refusing to deliver.
-
A
ABODE ATSorry note your team from call center called me about the delivery of the etisalat parcel on 5/ 06 2016 between 9 am to 12 noon. Im waiting for the parcel since long and when I called up the call center they have no information about my shipment this morning they have wasted my time.
-
N
Nick JEven though I scheduled the pick up they did not come because I didnt answer the phone. Rescheduled it for another day and time and they have not shown up, even though I reconfirmed just 1 hour before the pick up time. Cheap service, but rubbish.
-
K
khaled hasanI lost 30m to find it..lol
-
Z
Zaman NazirExcellent Government Services
-
B
Bright wavesStill waiting.I was told 3 working days. Its more than a week now.
-
R
Rondee BacongPrompt service, friendly personnel. Whats best is the up-to-date tracking of your documents/packages thru their website.
-
M
Muayad WathiqiYou can pickup or drop off your stuff here at Empost
-
N
Nidhal AlhjoojEMPOST Old Building Near Main Emirates Post Group Glass building
-
S
Sameera TalebThe
-
B
balkrishna ms5Picefull place of sonapur
-
A
al.sumariya al.sumariyaمكتب امبوست الرئيسي