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| | Monday 7AM–6PMTuesday 7AM–6PMWednesday 7AM–6PMThursday 7AM–6PMFriday ClosedSaturday 7AM–6PMSunday 7AM–6PM |
| | happymaids.ae |
| | +971 800 3545 |
| | 50 3c Street - Dubai - United Arab Emirates |
| | 3 |
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Comments 5
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Sazzle JHad an appalling experience with this company. They quoted me Dh40 per hour if they used my materials and Dh50 per hour if they used theirs. I booked 6hrs at the higher rate as I wanted separate sponges used for kitchen/ bathroom etc. I then discovered an expensive dusting mitt which had been new and in packaging in my cupboard was hanging dripping over the toilet. I also saw one of the cleaners climb on top of a kitchen work surface in her bare feet. I asked her not to as that is where I prepare food. She dampened my own kitchen sponge (used to clean food not feet markings) and wiped it down with water. My washing up bowl was also put in a different place so I suspect it was used for cleaning. When I pointed these things out to the owner and asked for a refund of the cleaning mitt and the extra Dh10 per hour I had spent for them to use their cleaning materials when they clearly hadnt, he was at first petulant and said it was my fault for not watching them the whole time! When I pointed out I expect to get what I pay for and they had not kept their end of the deal, he then agreed to pay a refund. But the next day - when he was supposed to bring the money - he became abusive on the phone, was yelling and claimed he had never promised to refund any of the money and claimed it was the first time I had complained about cleaning materials (my text messages prove otherwise). Then he became downright nasty and said he would post abuse on my Facebook page with pictures of me as the person who claimed back money for a mitt. Horrible little man, horrible experience. This was never about a mitt but about getting proper service and what I had paid for. Who expects to book a company and be abused when they are the ones to get it wrong? That has to be the very definition of appalling customer service. I am going back to Dial-a-Maid, who did a lovely job when I booked them, were polite, efficient and friendly and sadly, unavailable when I wanted them this time. Do not, under any circumstances, book the dreadful very UN-Happy Maids.
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Saleem Abbas Gurmaninice company, good services. excellent work.
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Farruh AzimovVery good service
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alnoof copycentervery good
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Nandi Nasargood