Apple Mall of the Emirates

Computer Store

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Information

	Monday 10AM–12AMTuesday 10AM–12AMWednesday 10AM–12AMThursday 10AM–12AMFriday 10AM–12AMSaturday 10AM–12AMSunday 10AM–12AM
	apple.com
	+971 800 04441819
	Mall of The Emirates - E11 Sheikh Zayed Rd - Dubai - United Arab Emirates
	3.3

Location

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Comments 268

S

Sameera Sampath

very friendly and nice supportive team. they are in great understanding about customer requirements and trying their best to solve matters. that was my first visit to this place and im fully satisfied about their service
S

Satish KP

Contrary to the many negative reviews, I found the place and staff quite good. I was served by Anna and she was clear and prompt in answering my questions. Quite professional as well. I will definitely go there again.
R

Rania Sleem

Very poor customer service and arrogant unprofessional staff even after talking to their supervisor the overall experience was bad. I wouldnt recommend this store
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Hafiz Muhammad Adnan

costumer service is very slow as staff take too much time to each individual but environment is very friendly which makes costumers more comfortable.
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Mark Beer, OBE

Unprofessional and arrogant - dont bother if you need any help with a broken product. They do seem good at selling products but this isnt the place to come for help. I was sent here by an iStyle store about a fault in my daughters MacBook. The welcome at the Apple store was frosty and they said I needed to meet a technician - could I come back in 10 hours! I asked to leave the computer with them but that isnt possible. They then sent me to an Apple repair store 10 minutes walk away and, guess what, they charge AED250 to look at a computer, and then any repair charges on top. Most computer makers take after care seriously, but not the Apple store in Mall of the Emirates. They couldnt care.
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princess tayamora

Even u have a appointment already still u have to wait for so long time. Im camping there on correct time and date but still I have to wait long time.
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Simone ZaItalian

too much of a fuzz. Overly sophisticated for no actual reason or return. Not recommended.
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Faisal Qassim

I had to talk to 5 guys until I found someone that understood my problem, then he asked me to come back tomorrow and get an appointment, worst service and they have an attitude problem. Next time Im going to satwa. Tim cook sucks.
S

Samuel Kumar

The worst service center I have come across. In the queue for 2 hours for a battery replacement, which by the way is a recall for manufacturing defect.
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Basem Kamal

This is the worst customer service I ever had, Im really disappointed because, I thought iPhone is the best device in market, I had an iPhone 7 plus around 3months ago, and unfortunately it used to take around 4 ours to charge them when I came you this branch , theyre like, dont want to check it out, just someone said download apple support and complain, then from the app they said visit the Apple Store .. then yesterday something else happened to my iPhone .. whenever I make any calls, the other side cant hear me, and also I cant record voice notes on WhatsApp Here after I came today ... it was so careless from you guys.. I complained to someone named J...... ,, she said we cant check your iPhone today you just need to come tomorrow for walk-in support .. I said why not today Im here for walk-in support then.. she said .. we cant today ( with bad attitude) .. I said maybe when I come tomorrow youll say so .. By the way.. I work in customer service too.. I know what her body language was like.. it was my first iPhone I had.. but I really regret that I did
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Makram Ghais

Love to pass by there whenever I visit MOE
A

Abdullah Ali

Great store that is inviting beautiful place with very helpful staff.
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Nizar Swailem

Its great to finally get our Genius bar in the city. The team is as knowledgable and efficient as you would expect (if youve interacted with other Apple stores around the world). But make sure you have an appointment before going. Theres no special treatment extended to anyone (unlike many other places in Dubai). The line on a weekday could lead to wait of 5-6 hours as a walk in. So get online, and youll most likely be in and out in less than 30 minutes.
A

Axel Laramée

The actual store seems to employ nice and savvy people, but the phone line - not actually stationed at the store - is extremely unreliable. Extremely.
M

Meytha Ahmed

Its good but hard to find someone to help as its really busy place. If you want to talk to customer service aka Genius Bar make sure you book an appointment or arrive early morning to be added into the queue (go to the back and youll find someone who takes the list)
I

Iannis de Salvador e Lima

As a 10+ year old customer, I must admit Apple is no longer the same. It has clearly lost its shine!!! I was 5 min late for an appointment today and because of that I had to wait for another half an hour. Had I been on time, would I be helped at the booked time? Not at all, according to previous experiences. The good habit of putting client first and providing an outstanding customer service clearly does not apply to apple anymore. In fact, if instead of waiting (and ignoring the fact that my wife was using an old phone) I had asked for the closest appointment available, Id have to wait for another WEEK at least. From great to a nightmare in a decade.
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ralph nicolas

A huge apple store! Great service..
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Zsolt Siklodi

Very rarely do I leave negative feedback, but on this occasion I am very disappointed with the level of service received from a premium brand like Apple. Looking at their feedbacks there is no acknowledgement of the negative feedbacks received (why would they, they are Apple). Have been an Apple customer for over 10 years. My iPhone 5S is less than 3 years old, but out of warranty. 10 days ago it started playing up - switching off randomly. I thought it’s a one off issue, but as I was in MOE it did it again (having 88% of battery life). Being in MOE and Apple having a shop I wanted some advice as it’s not great being without a phone when it’s urgently needed. Explained the technical issue I am facing and he asked me to book an appointment - which I am familiar with and did not expect an exception. What I did expect is some help turning my phone on. Pushing the top button did not do it, but he didn’t even try that. Again, he referred me to a technician for tomorrow. This test would have taken 6 seconds. Second quick thing to try, push top and menu button to turn it on. He didn’t try to help was just repeating the same old information, book an appointment and come back tomorrow. Sadly, nowadays thinking on your own two feet seem to be a challenge. Did explain to the agent, that he could have tried this and all he said ‘it’s working what’s the issue’. I guess some people never learn … In hope that Apple will up their game … one day :)
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Malek Nass

All over the world you walk into an Apple store, straight to the genius bar and they will help you with anything you need. This Apple Store requires you to take an appointment 1 week in advance! What is going on here? I drove all the way from Sharjah and it was a complete waste of my time. If you ever need anything fixed, head to Sharaf DG in Times Square, they have an authorized Apple service center theyre so reliable. Also, this Apple store has a balcony with a view of the fountains and so people are just passing through and crowding up the place for no reason!
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Amer Sibai

Welcoming staff, just walking around the shop is a journey by itself
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Alex Lynn

Staff are unhelpful as with all Apple Stores, all they do is stand around chatting and organising appointments (which are always terribly inconvenient). I went to the IStyle shop in the mall and they were able to sort out my phone in 15 minutes. No one even bothered to suggest any help in the Apple Store, or even take a quick look, which turns out is all they needed to do.
J

jasontzinng

Good luck trying to get an appointment. You cant even book online and the only way to see a genuis is to show up at 10am to queue. Im sorry Apple but not all your customers are soy latte sipping hipsters in skinny jeans that have all in time in the world to contemplate the greatness of Apple products. Most of us have real jobs. Much easier to switch to Android.
A

A R

Terrible service. Staffs is arrogant and none helpful. Mr Shafique is a shame to Apple Brand and Dubai service levels. We blocked any further purchases of IPhones and moved our 600 employees business to Samsung after dealing with store
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Brian J

Well i feel the staff are overloaded with customers. For some reason its always full, not sure people just come to see or are buying something.... I would rather buy the same thing from another shop as its way faster to buy
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Sajin Seethi

Nice store, usually crowded. Staff is ok-ish. Do not come here without an appointment for servicing your device unless you come sharp by 10am. I recommend calling apple customer care and booking an appointment. Please be on time as well as many customers who were late by 10 minutes or more had to wait a lot.
M

Moeen Khan

Worst Brand With Worst staff with rude attitude they treat their customers like if they are slaves stand in line waste your time and then get an appointment and wait more 2 to 3 hours and if any other problem then come next day and wait all over again... This is what apple show us what they think of their customers.. Thats why I advise all of my friends to never buy Apple
D

Dima Kata

The only store in Dubai where sales personnel doesnt assist people who want to buy. Online shopping has more personal interaction than this store.
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somaya sleiman

Worst service ever! We went the first day to fix my macbook and we were asked to come the day after to take an appointment, we asked why couldnt we take it now, he said we only can give appointments between 10 and 12. So the next day we were there at 11:30, he was like there is no more appointments, try coming earlier. Then the next day I came at 10:20, and again THERES NO MORE APPOINTMENTS!!
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fabien roth

Why Apple can t simply say over the phone how much costs the glass replacement? Arrogant, asking name, phone number, email, at the very end so confusing with no price just saying to go to the shop maybe i ll have to change phone, what on earth are they thinking ? Going to Samsung, finished !
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logic22x

If you will follow their roles and regulation, you will be more that satisfy. It crowded always so you need to spare some times when you visit Apple Store. You can trust their staff that they are not going to cheat you because of some dollars profit for company. Apple is big enough to spend to make their user happy. Twice I had good experience to get mac book air repaired.
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Rahamya Furaya

Confab in my life is too small amount and we
A

Asif Iqbal

Very bad service Today morning 11am i get a appointment Weve held your place in line at the Genius Bar. Youll get a message when its almost your turn. Reply "1" to cancel at any time. After 1hr get another message Well be ready for you sooner. Please wait for a message around 4:10 before returning to the store. Only reply to request a later session or to cancel it. Reply "2" for 30 min later, "3" for 60 min later, or "1" to cancel. Then 4.10 im reached the store staff said waiting for the another message im waiting there Then i get another message Time 4.40 Sorry, were running behind. Please wait for a message around 6:05 before returning to the store. Only reply to request a later session or to cancel it. Reply "2" for 30 min later, "3" for 60 min later, or "1" to cancel. Fooling service. I will never buy iphone in my life
C

Carl Hewlett

Its a beautiful store with a lot of educational activities that goes on within however due to the mass amount of people that goes to the store, the customer service can seem like they are overworked. Even though it seems like the store has a lot of staff, it just doesnt seem to be enough for the demand
A

Amin Damyar

Understaffed...bad service, impossible to get a genius appointment. Nothing is ever available online. Must wait in line at 10am to have any luck of an appointment and even then the waiting time is "6 to 8 hours later" so not even a proper set appointment time of which if you are even 2min late to, you miss your spot. Absolutely ridiculous.
M

muneer hussain

very spacious and large showroom where all the products are displayed on table tops and the service is excellent
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SimplyMaarij

Love this place. Staff is organized and helpful.
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Abdulelah Almenayan

Very nice place just visited to look
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Walid El Amine

Saleem with a beard was extremely rude to me beyond explanation. When I tried talking reason with him, he just said " I AM APPLE"!!!!! I swore to God I am never buying an iPhone again if this is the kind of people who will provide me with after sale service.
0

03zooz0

Am standing here for more than 30 minutes. . Most of the staff are free but nobody came to help.. was going to buy a lot for me and my family. .
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margaret worthington

No appointments available online for repairs, then you need to present yourself at the store 10am for which there is a line out the door when you get to the front of the line they tell you you are on a waiting list for 7hrs till someone can see you to "book" an appointment for within the next 3 days. Terrible system.
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Mohd Sharhan Shukor

Nice modern stores... the staff are a bit unresponsive and not that much helping.
A

Abdul Ghani Sorathiya

Extrimly disapoited, I have called apple several time for their own battery recall issue but could not get appointment and finally I went to their store at MOE and still cant fix the battery issue. By seeing all customer reviews apple should remember Nokia - how Nokia disappeared and if Apple contenew same way I believe they will soon realise how important customers are....
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R Shalimanov

The usual five stars.
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Itan Hant

its big enough to be an Apple Store! the internet speed is SO GOOD, 85Mbps ! can you believe it :|
A

Armughan Muhammad

I am on the hold for the previous 20 minutes when i called. and this is my second call. They open at 10 AM in Mall of Emirates. I called at that time too and kept holding for 10 minutes without an answer. If you can not answer the phone then atleast remove the phone number
A

Aman Makhan

Horrible customer service, worst Apple Store I have ever been to. I had to wait an hour to get a walk in appointment in order to get my iPhone screen fixed. When I finally gave them my phone, they quoted me four days to fix it, and that was fine (even though it takes 30 minutes to an hour in most apple stores around the world), it has been six days and my phone still hasnt been fixed and all they tell me is to wait as they do not know when it will be fixed. I am appalled by the service I received from this Apple Store.
A

ABDALLA Faisal

Worst stuff ever waiting for too long until find someone to help me and they should learn them to smile we are pay money there
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Mark

Really busy. Apparently the day I was there was also one of their calmer days...
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Alex Rgd

The most fake employs Ive seen in my life ... thinking Ive been in contact with what they call a senior manager thats quite sad ....
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Michaela Ganss

Needed the first time an appointement at the Genius Bar Dubai - "no appointements available at this store"!!! It was even not possible to make an appointement in 2,3,4,...weeks, months...that means you are fully booked the entire year 2017 already??!! Come one , guys, this is NOT the customer care that I am used to from other Apple stores in other countries. Probably you should check your website...
K

Kai Ishikita

Every single visits to here, always disappointed. Im a big fan of apple products but staffs here are the worst among apple stores. I expect them to be improved someday but so far I think its getting worse. I understand customers here are sometimes too much self-centered/selfish and paying no respect to staffs/company. However staffs should not react in same way to customers. Re-education needed for these staffs.
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Muhammad Ismail

Very bad customer service this is second time visiting apple to fix my macbook and as soon i reached half of the que they come up and say sorry we dont have any appointment left for macbook and recommended to go to some other shop. Apple need to take action againest there staff and start online appointments because no one has that much time to wait for them to say no sir we dont have any appointment. Very sorry but thats the reality!!
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Gurdeep Kumar

They are sweet at selling and bittter at fixing. f**k the he*l service for device repair in apple store (mall of emirates)
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Daulet Zhumagulov

Customer service isnt that great here. Especially attitude of some employees who seemed like they didnt even want to help. Had to wait a long time to get assistance. The store looks cool and organized though.
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Andreeas Branza

Wow, very disappointed ... first time, second time and third time I visited today the Apple Store in MOE I decided to write the post. You would say that the staff are Samsung fans or just dont care. I understand that its busy as everyone wants to buy the iPhone 7 but like other comments I have seen really poor customer service. Perhaps week days are better than weekend to visit, overall very poor. BTW I tried to call during the week and I waited 15 minutes on the phone #fail
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Mohamed Alali

Rude staff, always crowded and they are not smart enough to manage the number of people coming in. You wait for half an hour just to ask them a simple question, not worth it at all. Ive been to many apple stores in the US and some of them are bigger than this branch and have more people coming in, but they are able to manage it.
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Dina Hermosillo-Burrus

I am visiting Dubai from the US and had to get a laptop for work. This store was awesome, especially our Apple rep, Syed Az. He was so patient, personable, and full of knowledge - totally made our purchase so much fun. He even talked us into getting an iWatch. Definitely coming back to see him before we leave.
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Mohamad Jamil

Very bad service. Employees are so rude and recommend that you pay more and go other service providers.
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Abdulaziz Ali

Really bad staff!! Not welcoming not friendly what so ever!
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Abram Peters

This is the worst Apple Store and the worst customer service I have ever experienced and I have been to many Apple stores all over the world. The staff will do whatever it takes to try and turn you away. If you come in and buy something you might get some attention otherwise they will try to turn you away. And dont even bother buying any of their products at this store just walk down one floor and you will get an iPhone for 500aed less at carrefour without all the hassle. My iPhone is not working properly and I have been to the store 3 times every time they turn me away like all the rest of the customers. They told me they cant see me without an appointment to book one online which is impossible for this location. Then they told me to come early in the morning and they will give me an appointment I went in early in the morning and they told me I have to wait 8hrs just for someone to see my phone. After waiting 7 hours staying at the mall I got a text to come back to the store that someone will see me soon, I went back immediately it took me like 10minutes to get there, but the guy said I came to late and I have to come and book another appointment the next day after waiting 7 hours to be seen!!! They expect me to stand outside of the store for 7 hours until I get a random text and run in. This is by far the worst customer service in Dubai.
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Laura BOMMELAERE

Its just unbeleivable that after two months youre enable to take an appointment to change your phone or you have to wait 3-4h. The personnel on this shop is not nice at all and not help. Except giving attitude, be arrogant and just telling wrong things regarding your device, there are not very professional. They dont wanna do the job as they send you to see an other shop who can fix it. Very disappointed. And seriously it doesnt give the idea to buy an other apple product..
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Shazad Ali Abdullah

Extremely impolite employees that think they are doing you a favor by servicing you. Online appoints have not been working on their battery recall and once you get in line they discourage you to take an appointment by saying that the wait is over 7 to 8 hours. Apple sold a bad product and has recalled the battery and their staff do not want to service their customers. Been a 20 year local customer but this is unacceptable
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Syed Ali muzaffar

Hello anyone over here can tell me please I had purchased iPhone 7 send it to my brother in India unfortunately he cracked this iPhone home botton n this mobile still in warranty from Dubai, so is this possible that warranty will cover Home botton cracking issue or they will charge for it if they will so how much it will cost ? Mobile is in warranty period
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Paul Bakker

If I could give minus stars it will be -100. VERY BAD SERVICE. I had problems with my phone. I went to the store and they told me that I had to come back tomorrow because now it was very busy and I had to wait long. And in the morning it should be quit. I went back the next day. Already a big queue. Inside waiting they starting to tell that there was already 6,5 hours waiting list. Also it is possible to make an appointment through the website. At home, I login. And I discovered the next few days, the only few days you see get the message NO AVAILABLE TIME FOR A APPIONTMENT. A shame for the brand Apple.
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Laijo Koola

Very bad experienced to get a phone replacements in MOE store (having Apple reference NO)
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fahothew al

The phone number is wrong, it certainly do Es not ring from outside UAE, so now I have to book a flight just to as a question!
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Arnaud Combaluzier

Wanted to buy I watch . Queuing 15mn to have salesman telling me I willhave to wait 30 mn to have someone attending me. So would have been 45 mn to spend my AED 2000. Sorry but no
R

Robin Deaett

I came to the store with 2 relatively mainstream, simple issues that I needed help with. Immediately they dismissed one issue, saying they couldnt fix it. The 2nd issue, they told me to make an appointment for the next day and to come back. So I made an appointment for the following day - when I returned, they had no record of my appointment at all. Maybe its because Apple is such a fantastic brand and everywhere else, the customer service and product knowledge is perfect, but I was terribly disappointed in the organization and general support of the Dubai Apple store. I will now look for help in other cities when I travel. Dubai Apple store brings a disgrace to the brand.
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Mousa Ziada

Excellent location in emirates mall, very organized store, excellent customer service, the sales man who helped me provide all the required information and advices, very friendly, my experience was amazing and more than my expectation ,,,, thank you very very much
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Ayman Jundi

Tried to contact costumer service many times I either could not get through or kept on hold for "ever". When I finally got through the guy at the other end tried to be helpful but could not help and advised to bring in my iMac and sent me an e mail for the locations URL that did not open, tried to call gain to no avail. then I frostratingly gave up. Tell me what the hell should I do to get my iMac repaired? Awfully inefficient and unprofessional. .
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Tom Backes

If youre patient, they help you in a kind and professional way. By the way, I really like the design of the store, compared to other Apple Stores.
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Hamza Izourane

Unfortunately, staff in this store they are treating customers very bad, the expressions of their faces and the way they speak is very bad. Dont come here if you want to buy any apple product come here only to view and test the new products by yourself. If you want to buy any apple product I suggest for you to go to any carrefour hypermarket at least you will get better customer service in carrefour.
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Hamdan Alameeri

If you want fix a problem on your phone
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David Finley

Nice store and helpful people. Yet the phone number published in google maps is wrong, and is an invalid number. I pointed this out to them some months ago, and it is a 5 min fix for the person managing the account. Expect more!
F

Fahad Hakami

I was expected more from apple! Once I went there i felt that Im not welcome , the staff was so cold , did not take care of me as a customer.
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mohammed alawadhi

The worst apple store that I visited yet. The staff have sone attitude issues and some of them are either rude or lazy to answer customers questions. In addition, the lines are long and the waiting time is too long due their bad service. I prefer to buy Apple products from anywhere, but this store.
N

Neil Talatala

We inquired about phone repair and we were asked to return after 5 hours for my wifes phone to be checked. 5 HOURS JUST TO HAVE IT CHECKED!!! My wife asked if we could book an appointment online and the dismissive genius guy just said that we have to book at the store. We decided to return the next day and found out that we could actually book an appointment online! Most staff are also arrogant but some are just fine.
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Gilbert Haddad

i cannot describe my experience, it was a scene out of top comedy movie, i clearly stated to the Leader there...1- you are understaffed, the line had more than 22 people waiting, they are nearly getting to the door and out of the store, (her reply: NO we are not understaffed, if we get more staff then we cant breath in the store ....??what ??) and 2- Arrogance, Arrogance , Arrogance, you cannot talk with any of their team members without clearly getting this eye rolling reaction....and finally: i have an iphone with a hair like crack which is covered under warranty, and the apple guy said, ummmm....your edges look a little bent to me and you might have to pay, im not sure, ill tell you after we repair it ....whaaaat ?? this should be covered by Apple FULL STOP.... ive been in the US apple stores a million times and there service is impeccable, they respect my time.... APPLE STORE DUBAI, wake up, its 2016, competition is at its best, i paid premium price for my iphone 7plus, for my Mac Pro 15, for my Ipad Air, and Mini, and and and....the minimum i expect from your team is to offer premium service. anyhow, i took back the phone and will change it in the US.... Shame on your Apple , Double Standards is unacceptable.
A

Ali Abdulla

Not the usual Apple Store, even when compared to the one in YAS Mall. Tried couple of the staff, not professional.
C

Charles Prince

The front desk (or the one who takes customer details) is not even having bit of customer care she keeps saying we cant help come tomorrow our technicians close by 9pm its late already. Such a bad customer service and no sense of empathy.
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S S

A typical great Apple Store YET, service is unlike Apple. Way too bad
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raymond trott

The store is very busy and not so many people are able to assist with direct solution questions.
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Jawad Memon

I had a very bad experience yesterday I visited store for my faulty iPhone. I have to wait for 1 hour to reach out to get a appointment once approached the guy he told me I have to come after 4 hours and I will be notified via SMS I requested appointment for later evening my request was turn down as I was told system doesnt allow and when I am trying to book an appointment it wont show any dates help less
F

Fazliddin Kosimov

Dear Apple, please stop creating fake buzz with your old Iphone 7 and 7plus. Take the stock from your storage and sell it to people. We are paying for it, dont worry not for free. Just stop playing with demand and limited stock thing.
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ashique stylon

very bad they dont care customer
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Kapil Jain

Very disrespectful staff. People should buy the phones from outside rather than apple store at least you will get a better customer experience. Or else stand in a que for 2 to 3 hours which according to them is a very good customer service. Have raised the issue to store manager a week ago and till now no response which actually means they dont bother so the best action to make them realise the consumer power is stop going to the Apple Store
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muhtari bashar

its quite amazing, i was there oct 26,27,2016. the centre is good and encouraging.
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Dimitris Gikas

Very overcrowded and for this reason impossible to get good service.
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Amin A

These guys are so rude and disrespectful. When I entered there was a guy in front was answering someones questions as if hes working in NASA and that guy whom wanted to buy an iphone was begging for answers. Then there was a long queue for answering questions and suddenly the manager comes and shouts to everyone that your iPhone issues to be sorted it takes 6.5 hours loudly and into face of people. So ruuuuuude! Were there to pay money and buy products not beggars! I was so disappointed to have an iPhone and how apple corporation is making money by this poor service quality! Hire more people and change your attitude guys! If I didnt have a broken iPhone I wouldnt even go to this store anymore!
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Dronevlieger nl

bit smaller than the dubai mall but has a huge winter area in it. I like the dubai mall more because it is easier to navigate in the dubai mall.
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Nouran Khaled

TERRIBLE SERVICE RUDE STAFF Extremely unorganized place, I come to apple store for the experience and regret going there every single time! The staff provides nothing but a terrible experience wish I just went to minutes and paid half the price :)
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Samer I. Shbeeb

Worst experiance evet, the staff are rude and dont appreciate peoples time They dont care if they lie to you, jump pepole in front of you and waste your time If there was a minus star to give I would do so
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UAE PILOT

Been waiting just receive my phone for 30 mins
S

Sajiv Shrivastva

Still understaffed to the point where you need to wait if you want to buy something
F

faisal gohar

Very bad service
A

Asheville Fernandes

Try getting anyone of the "busy" employees to attend to you in this place.
K

Karsten Knorr

Very rude - no idea what they are talking about - badly trained - extremely arrogant. Asked a couple of simple questions when I bought a new MacBook and they had no answers. Dont know was the most used term. Or: not working.
A

Andre Spiteri

If you want lousy service from an Apple Store this is the one to go to . Clearly not run at par as the rest of the Apple stores in the world , try and get a diagnostics afternoon time they tell you its busy and come another day early morning. Go in the morning they tell you come in 7/8 hours or go elsewhere.
A

ashitabh nayak

Wow .... Very rude staffs ... No clear information given ... You go with a issue they suggest for something else ... A simple road side technician are better and genuine and Apple technician are opposite... No better solution rather they will put you in confusion... Sorry to say ... A road side technician resolves fast and good ... Your trained staff dont even near to them
A

Ahmed ALZAABI

They will get your number , make you wait, make you wait some more, send you a text saying theyre ready to serve you, no , you wait some more, another text saying seriously we will take you this time .Nope , wait some more . Wait .... wait...... Ops we are closed come back tomorrow.oh wait we are fully booked for tomorrow get an appointment for next week or next month or never . We have enough money we dont want yours so dont come back to our store!!
A

arif ullah Khan

Lovely place with wonderful people...
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Ali Hussain

Impressive store. friendly staff. amazing decorations. loved the kids tech summer camps.
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Sherif Mansour

Worst customer service, they just dont care! Seriously considering switching to Samsung!
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kahlan albaldawy

Disrespectful staff without experience at all Q is terrible without reasons better to visit another places like E max or Sharaf Dg or Axiom
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Jatin Santani

If there was a negative rating I would give it negative, they dont respect the value of customers time and they dont want to help as well. I have been trying to get an appointment now for months and havent got an appointment they ask me to come at 10AM in the morning. When I come here at 10AM they say tech will be available in 30minutes. After 30 minutes they say tech will be available after 12PM. You expect us as customers to wait in line for so long this is just ridiculous. I rather go to a local shop and get my phone fixed and never ever get an apple device again. I told them that I have a Samsung as a spare phone incase I go traveling and have been using it for 3 years with no problems they say "if you choose to shift to android because of the bad service please feel free to we dont care". Go Samsung !!!!
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Henrik Vinding Kirkegaard

Fast service, but expensive
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Kumail Somji

Great service and great staff.. Lets hope they stick to their international talent that they have pooled from all over the globe to keep it that way..
Y

youssef hebron

Disappointing! telephone customer care need to be responsive and improve their communication skills.
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නිශාන්ත විශ්වනාථ් පිරිස්

to bad occasional i have to wetting more den 6 hour
S

Stephanie Non

I have had two experiences in the store, the first one was ok, staff was pleasant even though quite inexperienced. My second visit was very bad, the staff was very dismissive, not at all willing to help. They cannot service you on the spot unless you are doing a simple purchase, anything else (even dropping something for repair), you have to wait one month for an appointment. This was quite surreal because the shop was full of apple staff doing absolutely nothing (they probably have strict division of labour). Even with an appointment dont expect to be served on time as the queue for those with appointment was close to one hour when we came in today! Anyway we simply went to Jumbo Electronics, and were able to trade 2 old broken iPad for new ones, plus had an extra sales discount in addition to the apple trading rate. We had no waiting time, we were served on the spot and saved an extra AED100 in addition to the AED 422 we received from our two broken iPads.
M

Mazen Sh

I used to be a loyal customer for apple after this store and the way they treat their customers with ego and unprofessional..!!! Bye bye apple
J

John Blazer

appalling level of service. Never experienced a worse Apple Store.
S

Saif Al Marri

Very bad customer care
M

Mohammed Madan

This is the only Apple Store in Middle East. Im expecting more organizing place for this worldwide trad name.
G

Giampiero Terzi

I have been there 5 times to have my phone fixed, the worst organized store I ever been and they give you the impression that it is just your problem
E

Emo Al Falasi

Bad services..they take loooooooooong time to fix the problem
M

Mobammed Meer

Horrible service not helpful at all ,specially the man in charge shafiq needs to know how to talk with customers ,, didnt imagine apple store would have such an insufficient employees
M

mark carson

Visited this evening have had a lot of issues with I phone purchased from Emax We spoke with David (manager) and Akmil who were totally professional and have restored our confidence in Apple and we have learned a valuable lesson not to purchase from third party retailers
H

Haroon Al Rasheed

Am a General Manager and Managing Partner for a big group, I do understand the business requirements , but they Might be under staffed?! But service is really bad and extremely slow, staff are not friendly! Acting in unruly way ! They are expecting you first to take appointment, but they never tells you that you will wait for a good 2 hours to be served ! Also I guess the replacement phones they are providing are not as genuine as the really thing ?! It might be 2nd class or 3rd .!! Not impressed .
M

Mafuru Mayuki

Nice place but no iphone 7 plus
Y

Yazeed Almuhaideb

Always feels good to be there!
J

J-P M

First off, I just want to say APPLE IS GARBAGE!! I have NEVER had worse customer service in my life, nor have I ever met people this RUDE and UNPROFESSIONAL! Quick highlights: - Rubbish iPhone 6s (brand new) - Rude & unprofessional employees - HORRIBLE product repair procedures (They dont take the product.. they give you an appointment hours or days later to just come AGAIN to DROP-OFF their faulty product) - HORRIBLE product pick-up procedures (You dont just go pick-up your repaired product, you wait for a queue of people ahead of you all given THE SAME appointment time, and wait for the ONE employee serving all of them to spend 10-20 minutes with EACH one) - Worst Customer Service I have EVER seen!! Apart from the fact that the iphone 6s was literally out of the box for 3 hours before the screen front completely broke from a minor fall... I go to Mall of Emirates branch to get it fixed. The employees are standing there doing nothing and NOT ONE of them even greeted us or offered to help! I finally approach one of them and tell them Im there to fix my phone. He just idly gestures towards the one employee with 8 people already waiting in queue ahead of us (at 10am)! Finally our turn comes and we explain the problem. The guy plays around with his iPad & asks a few questions... then says he made a booking for us and we should receive an SMS within 4 HOURS... to come DROP-OFF THE PHONE! We look at each other confused as he cannot possibly mean that we need to come back again JUST to drop-off the faulty product we already have with us... but that is EXACTLY what he meant, and when we asked why they cant just take the phone now, he says simply "Thats the system.." We left the store and went home. 5 hours later we get no SMS, and having been told that appointments cannot be rescheduled and wed have to reschedule if we miss it.. we decide to head back to the Mall. Now they have 4 queues of people waiting to get appointments, each at least 12 people long! We wait our turn again and finally ask the guy about our appointment.. he checks his iPad and then in the rudest most condescending manner possible says "itll be at least another 4 hours, come back when you get an SMS". I explain that the previous person told us 4 hours.. and that was 5 hours ago. Again, in the rudest manner possible the employee just says "thats the system here". I start arguing with the guy and saying I am NOT going to go home AGAIN to just be on call for ANOTHER 4 hours (at least) until they send the SMS! To this he does nothing but again repeat "thats our system" in the rudest and most unapologetic tone possible. At this point I am just fighting the urge to reply that apple is obviously garbage if THAT many people need their products fixed that they cant even cope with the numbers! Instead, I ask to speak to a manager... Little did I know the same exact attitude and response would be repeated yet again by the manager, until I finally raise my voice in the store and threatened to contact apple directly! Then and only then did the manager finally find his manners and ask me to the side to calm me down. Finally, I am told that I would receive the SMS within the hour. We have coffee nearby and within an hour we receive the SMS from their highnesses. We go up and then wait for another 9-person queue just to drop the damned thing off. Were told it would take 2 days and that we would receive another SMS to confirm it is ready. 2 days later we get the SMS and go back... just to find yet ANOTHER queue of 5 people, all given the same appointment, and all there just to pick up their fixed products and ALL being served by just ONE employee, who basically spends 10-20 minutes with EACH ONE going through the "delivery procedures". It basically takes them an HOUR AND A HALF to finally hand us the phone back!! Needless to say, I hope I NEVER have to deal with any apple product or employee ever again!! PS: I should say we were lucky it was just a phone. Our friends who were there to fix their MacBook were told their drop-off appointment was in 9 DAYS!
F

Faisal kiani

iphone 6s 32gb space grey
M

Mr. J

waiting for so long just to get a phone screen fixed , not even waiting for the repairs i was waiting hours for a customer service to even bother looking at it and i booked it from the day before too..... Overal i rather go to any other shop than here for apple products
E

Ejaz Ahamed

Well done guys...amazing customer service ;)
S

Samuel Hearn

Love the design of the store.
K

khamar jamal

since morning i was trying to call and havnt get anyone...... Still am calling....no answers better remove the telephone number
C

chiara bi

I think its not enough to own the Sauron ring to be able to work with Apple customers, little more kindness would be welcome!! And... why to take an appointment if in the appointed day you have to wait forty minutes anyway? Once you are there you cant leave the place whilst they are checking your device , so you have to wait other time... and then, when finally your device finished the restore, the guy from the staff is following another customer, so you have to waaaiiit agaiiiin! There is much more staff in the sale section than in the maintenance one, maybe because you get more money by selling items then repairing? Just add staff.
M

Mesh Wokru

It is the place you can see the future.
A

Aziz

Get final prices from the vendor directly, here.
M

Majed Al Suwaidi

Customer service not up to the expected from an apple store
S

Samer Sayegh

Still the best mall in town
A

Amr Abdelrhman

Always busy need to take appointment before going, online booking always full, need to take walk-in appointment
S

Sulaiman Zurub

Nice
S

sam masry

The worst customer service ever They dont want to help u !! Simply I broke my screen and I called the customer care that didnt give me one single valuable information Then I went to the Apple Store where I was standing there for 30 min without any help And after I asked them about the broken screen they said I should come next day 8:50 Am on a hope to get an appointment that might be after a week to check and see my iPhone and to tell me my options Im really sorry that I bought iPhone Anyway I fixed it outside it took 10 min ( 250 AED )
C

CA Avinash Nagar

Total Disappointment. Flashy and hi-tech store... But in this flash they missed the basic principles of customer service. Waiting time in busy day (Saturday) 2 hours to give mobile for service... and on regular day (Monday) 1 hour juat to receive the phone back. Dont understand how such a big support team in green t-shirt dont have enough time or may be very less capable to serve customers...
S

Sherrick Woodside

Great service great people very helpful.
K

Khalid

Very bad customer service, poor knowledge and late for the appointment that they arrange!!!
P

Petros G

One of the owrdt customer experience i had. Had an appointmenr went on time waitied for 20 minutes. Had 3 devices for viewing was told i have to have a seperate appointment for each device!
C

Christian Indra Respati

Been trying to book appointment to fix my iphone for months.. Everytime the answer is "you have to come early in the morning and check bla bla bla..." In my point of view, this store are understaffed for the genius. Looking at the other reviews, better to fix my iphone somewhere else.. The staffs are not welcoming anyway and seems very cold. Gob job on making yourself proud.
A

Anas Shihadh

Awesome place to be. Love it! Great vibe and amazing services. Never been to a place like that!!!
M

Mashari F

Staff seemed like they dont want to work!!!
A

abdu shaheed

So bad service Apple mall of the emirates
A

Ashutosh Sinha

One of of the largest and very well equipped. But yes dont expect FaceTime on any of the  iPads and iPhones
K

Khalid Jaghoub

Great design and great service
B

Brigitte Shamis

really really really poor service , never answer when you try to call them, when you send someone and you want to talk with someone they don t want , no service after sale because there are no technician ...why there are in activity in Dubai ???????????????
M

Munira Sultan

Worst customer service EVER! They do not care at all if you wait for 3 or more hours waiting for a technician to speak to you. Apple "geniuses" of every other Apple Store I have ever been to -Ive been to over 8 across the world- do not even compare to level of bull these geniuses dish out. Dont come here unless you really really have to. Absolutely sucks.
Z

Zara Farhan

Apple has the best devices in the inter world. It should even have 8,999 awards
R

Raheel Rana

recently i after using blackberry for about a decade i thought of giving Apple a try. i bought iphone 6s plus 128 GB for almost AED 3800. The phone is almost a month old but if you look at its screen, you will feel as it is more than 10 years old. GOD knows why and how it happened but i can only remember that i only kept this phone in my jeans pocket and its screen is completely destroyed. though phone is good, but screen is even worst than chinese mobiles
H

Hany Hammad

Good Service
S

Sportex Account

i need to take an appointment to visit apple store in order to repair my phone, could you please some one help me how to take appointment via online.
R

revan 6D

Good option
A

Abbas Ali

Great Apple store!
J

Jon Pusey

Theres only two apple shops in the region. If you want a support appointment, they fill up as soon as they are released. You can wait in a long long queue. Or you can leave. Apple having enough staff to service their products not an option.
A

Ahmed Abbas

The only official Apple store in UAE
M

Mandeep Jangir

Nice service
M

Mubarish Ghani

Great store. One of the biggest apple store in UAE
A

Andre Abou Aad

Absolutely hopeless "Geniuses". This store has nothing to do with the level of service you get from the stores in the US (where it is way busier). Having your device checked entails waiting in an absurdly long queue because only one genius is allocated to support while all the others just hang around high-fiving friends etc. when you finally get there you are told to hang around for an hour before they can actually take the device from you! Basically you have to get double booked with them. I just need to drop off my phone for repair! What if I have to go back to work and hang around in a mall like a tourist?!? Absolutely hopeless.
M

mALditA aKo

It is the biggest Apple Store in Dubai. They have a friendly staff and very relax environment.
I

Ibrahim A

I adore this place
K

Khalil Al Janahi

The Apple store is huge and feels like it could do with more items and staff.
D

Dayo Adeleke

Apple services well delivered
R

Rami Abu Rmeileh

Very Rude staff They thought they are working in NASA or nuclear lab but sorry you are sales man
M

Mazaher Marjani

It was fantastic
A

Arnav Jalan

Excepting customer service, I think I could say its satisfactory!
P

Pankaj Choudhary

Worst staff , they show as if only they are working all other who visit store are free . The behavior of staff is rude.
C

Cristian Baló

Good layout. Not crowded.
H

Henry Mathews

Best store but too many costumers so we have to wait for a bit of time to buy a new iPhone or other products
T

The Celltell

Hi I am try to call this phone number from my country (Sri Lanka) but network says the number i dial is wrong. Please anyone can help me to contact Apple Store...
K

Kunal Halbe

Pathetic service, staff is very unhelpful, keep transferring you until you get frustrated and leave
A

Amr Khalifa

Great place to experience Apple products, but super busy on weekends
M

monzer Selim

Has a very good experience with in fixing my MacBook in no time
J

Joe Saad

Careless Employees!
A

ali ali

Bad customer service
R

Ritu Suresh

Apple Store mall of the Emirates is the best . Excellent service , wonderful store !!
M

Murad Bin Sawad

Great service and staff
S

Saleh Omeir

Huge place, but always crowded
K

Kenny

They doing a great job in the nicest store I have ever seen!
D

dina Scheibye

Luxury product but no luxury service.
M

maryam Mohammed

Bad experience..
I

Imran Butt

Bez of wide range of shopping outlets
I

Inderjit Gandhi

Staff has no time to answer your questions!
M

Mohammad Hammad

Very bad service
N

nimco Mohamed

Its great better money and services cool!
H

Hitech General Trading L.L.C

One of the worst apple stores.
M

mohamed hawas

Nice looking.yon need to have appointment for support.
G

GSMArena

Love it
M

Mr.singh Jatinder

Nycc places
V

VVV DDD

Good price
S

saken dubai

I waited 3 hours just to submit my phone for screen damage. The staff keep telling me i should wait then i found out that my name was deleted from the system. I called 5 times to check on the status of my phone but no answer. The whole experience was bad!
H

Hamad Gondal

Staff is very cooprative
S

Salim Alshreeda

Friendly stuff and busy store
M

Mostafa Sharabi

Staff are not nice, not organized
A

awais sagou

Very nice staffs
A

alessandro biasin

Large apple store
A

Abhishek Gaonkar

I love APPLE
K

Kareem Najjar

Rude staff m. Disappointing
A

Approvals Department

The Local store far better than . They at least how to treat the customers . Worst experience I ever faced from the service person and manager .
T

The G Channel

Good
R

rec

Haven for Apple lovers
S

Shanish M

Long que for service
R

Riyas V A

Awesome display
M

Mohammed Hussain

Biggest Apple Store in Dubai
M

Mosa Al-Qahtani

I cant say any thing
A

Abdulrahman Al Hammadi

I bought an iPhone 6s Plus and i was surprised that when i used it in the UK, FaceTime was disappeared. no one explained to me that the iPhone is locked because it is from the middle east. I have bought the phone from apple store and it should be with all its apps or at least before buying the phone they should mention that to me!!!!! i have contacted apple support many times but their answer is (there are no solution for your case)!!!!
M

Mahdi Meskin

A shiny store to work with apple products
G

Gullwings18

I like this store
S

Shaikh Shahnawaz

Hmm
A

ataurehman malik

nice store
A

ahmad aljarouf

Its wonderful place they care about every thing I love it
C

ch shahid Hussain

Very good
M

Mounes Masri

Inexperienced rude staff...
S

Samira Abs

Bad impression,not customer oriented,didnt like the service....
M

Mohd Algirsh

Apple store big and nice
K

Kumail Alzubail

Rude people
S

silvester gomes

Really Apple disapointed me
H

Hussain Al-Numairy

Great service!!!
A

abdulrahman binthalith

The worse apple store i have been to
I

Iqra Asif

They never answer
A

Ahmad Fajr

Finally an Apple Store.
M

Mirror. Yoo

The biggest Apple Store in the world
F

Fahad Shahzad

Good
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李宗昱

Fantasu
A

Ayman ElBadawy

Professional
M

Mohammed AL Marzooqi

Bad customer service
C

Cemal Tas

Friendly staff
N

Nima Al Dulaimy

The best
D

Doctor. S

High scale Apple Experience
O

online 2ndaccess

good
A

Ahmad Butmah

Nice
T

Troels Andersen
N

Noura Almoaidy

❤️❤️❤️❤️❤️❤️
L

Leonardo Palmero

Excelente diseño del local, vendedores muy copados , tremendo Wi fi gratis la verdad me encanto
A

abdulaziz alamoudi

اذا عندك جهاز وتبغى تسويله صيانه حاول تحجز قبل موعد الزيارة الفرع بااسبوع
F

Fahad Alarfaj

حجز موعد للصيانة مهم جدا قبل 5 ايام عن طريق الموقع وهذا الافضل او تحضر الساعة 10 صباحا
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Сергей Пчела

Большой магазин. Есть русскоязычные продавцы и стол-принтер.
A

Ali H Khubrani

لمسة ابل في كل مكان استبدلت جهازي بجهاز جديد.. استبدلت ايفون 6 فضي 16 قيقا بايفون 7 اسود مطفي 32 قيقا ياخذ جوالك ويدخل رقم التسلسل في موقع للشركة يطلع سعره ... ثم تدفع الفرق جهازي القديم يسوى سعره 650 درهم ودفعت فرق 1950درهم عشان استبدله بالجديد...
M

Minghua Liu

挺高大上的，服务也不错
A

Amer Alhazmy

متجر ابل الرسمي في الإمارات مول المتجر مرتب لاتوجد مركزية ومكاتب خاصة للموظفين انترنت مجاني وسريع الموظفين متعاونين خاصة في الشراء الصيانة مزدحمة وتاخذ وقت طويل
M

maryam alshaibani

خدمه العملاء بالمول وايضا من خلال الهاتف يحتاجون تدريب خاصتا العرب
A

al king

يقع داخل المول وفي طابق علوي يصعب الوصول ليه
?

محمد الشحي

الشركه قليل التعاون وترتيبهم زباله بخصوص تصليح الاجهزه
?

رضانت reda net

الخدمه سريعه و ممتازه
A

ali abothneen

الجميل فيه انه ليس مزدحم
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محمد الصقري

يااخوان اتصل عل. الرقم من السعودية يرفض ابي اكلمهم افتح الاي كلود حق الجهاز
K

khaled saad

جدا جميل اشكر كل الموظفين الراقين الي عامولني بكل إحترام واشكر ابل على التحفة الي اسعدت الجميع
K

Kamel Bader

ديكور جميل المساعدة صعبة بالهمكان مافي احد يسولف عربي
Z

Zaher Houlayhel

يمكن تجربة المنتجات والحصول على المساعدة من الموظفين.
A

Afaf Ibrahim

جميل وعندي استفسار هل لديهم صيانه بنفس المتجر واذا لم يكن اريد معرفة اين الصيانه
S

SAAD OTB

خدمه رائعه ويستاهلون 5 نجوم حرص واهتمام بالعميل
S

Sergio Teruggi

No tenian el nuevo 7 plus
M

mohammed abdulaziz

مركز بيع وخدمات ما بعد البيع لاجهزة واكسسوارات ابل
A

Ahmad

لا يقومون بالرد على المكالمات
A

Abdool Altamimi

السلام عليكم ياليت حد يفيدني جهاز أيفون من فرع أبل في دبي فيه فيس تايم ؟!!
F

Fawaz Saad

سوق عصري
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فهد العجمي

(Translated by Google) Apple ❤️
?

不填可以

好大好大的購物中心
R

Rasheed Almarwani

متجر ابل بمول الامارات يعكس صوره عن الشركه
S

Salem Alderei

جميل جيدآ❗️
?

عبدالعزيز ابراهيم

جميل جدا
?

عبدالله ناصر الشامسي

جميل جدا
A

ALI ALSHEHRI

العشق الابدي 
?

هلال الخنبشي

أفكر في زيارته قريبا
?

حمده حمده

عندهم فرع فالعين؟
?

Микола Гукалюк

Красиво!!!
A

Abu Tamiim

ابل
T

Tzhdhdhd Jdjde

جميل!!!!
B

bex_tt !

...

Apple Mall of the Emirates

Apple Mall of the Emirates

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