Sharnay Naidoo
I have signed a quote for my new lease to start on 28 August (I have not signed the lease yet). I was told there would be a aed2000 deposit and I agreed to that.
I have been with thrifty over the last year and on the day my premium is meant to go off each month, I receive a call asking if its fine to charge my card and I receive a receipt after.
This time, my premium went off 4 days before I expected, I did not receive a call confirming they could charge my card, and I did not receive a receipt thereafter.
I called thrifty yesterday morning requesting the receipt (which they agreed to send) and they still did not receive it by this morning.
Whats more, on my previous lease, the deposit was always BLOCKED on my credit card, which a was happy with. This time, without warning, they CHARGED the 2000 deposit to my credit card, which I was not expecting. Which means I either have to pay interest on that 2000 or find a way this month to pay an extra 2k on my credit card.
I would like to cancel my lease with Thrifty before it starts on the 28th (I have not signed the contract yet).
I want to cancel because the level of service has dropped in the accounts department and because I was charged the deposit instead of having it blocked like they did all of this last year.