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| | Monday 7:30AM–5:30PMTuesday 7:30AM–5:30PMWednesday 7:30AM–5:30PMThursday 7:30AM–1:30PMFriday ClosedSaturday 7:30AM–5:30PMSunday 7:30AM–5:30PM |
| | national-ae.com |
| | +971 4 303 7047 |
| | Sheikh Zayed Road, 4 B Steet, AL QUOZ INDUSTRIAL AREA - Dubai - United Arab Emirates |
| | 3.3 |
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Comments 2
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Holly LWhen I returned my vehicle from a 3 month rental, the member of staff from National Car in Dubai checked the vehicle and I signed the vehicle check in document. He refused to give me a copy (despite there being one) so I took a picture of it. National Car then stated there was a charge of 650AED for damage to the tyre, however this damage was not caused by me (I drove the vehicle to the National Car office), nor was anything registered on the form I signed so I asked them to evidence this damage. They then sent me two photos, one of my vehicle registration plate, one of a tyre which could belong to any vehicle (and was clearly not capable of my journey to their office) and their copy of the check in form . However, their copy of the form is not the same as the one I signed. Some of the information is not even in the same colour of pen. After I put my signature on the form and they took it back to their office from the car park, extra information was added to appear as though I had agreed to damage. Initially, I was told both on the phone and by email that they believed me and needed to speak to the member of staff on his return from annual leave and then would process my refund. However, later the same day, I was sent another email simply stating they would not refund the money because the damage was caused by me; yet still not providing evidence of this. I then contacted Consumer Rights, who spoke with National Car who agreed to refund my money and the case was closed. However, National Car then called me and pretended to have no knowledge of my case and then refused to process the refund! Their new argument was that I had HIDDEN the tyre in the car, however the tyre in the picture was so badly damaged it could have only been caused by a high speed accident or by crashing into a vehicle/object. All such incidents here in Dubai require police attendance and an accident report, however there was no such report nor any call for breakdown service. My complaint is still ongoing but my advice to you is to avoid this company like the plague! They are liars, fraudsters and will do anything to avoid giving you back your money which you are entitled to!
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Eddie RobinsonI received a very good service, when I arrived the car was ready for me to drive away in. This rental car was so reasonably priced, and so responsive that I would definitely use them again. Dont be put off by the scruffy buildings.